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Frequently Asked Questions

What currency are the prices listed?

All prices are in $CAD.

Curves, Presets, Actions & Tutorials

What version of photoshop do I need?

My Photoshop curves are compatible with CS4 - CS6. My Aperture presets are compatible with all versions of Aperture, and my Lightroom presets are compatible with all versions of Lightroom.

How do I load my Photoshop curves/actions, Aperture presets and Lightroom presets?

Each curve, preset & action you purchase comes with a simple "Getting Started" document on how to do so.

Do you provide refunds?

Unfortunately there are no refunds or exchanges offered on the curves, presets & actions. All curves, presets, actions & tutorials are final sale.

When will I receive my email containing my digital purchase?

Once your payment has been approved. Please allow up to 24 hours to receive your order.

Prints

What does it mean when a print is 'limited edition'?

A limited edition print is only available for a limited amount of time, after which it will not be available for purchase. To avoid disappointment, make your purchase as soon as possible!

What are the prices of your prints?

The print prices vary depending on the piece, as well as shipping costs.

What are the dimensions of your prints?

Print sizes vary, sizes are listed on each product item page.

If your order was processed you will receive an email from PAYPAL confirming payment. Confirmation of your order will be indicated through a Shipping Notification email with your shipments tracking information. You will receive any email with your curve order/download when your payment has been approved.

Shipping

How long does it take to receive my order?

From time of purchase, please allow for up to 2 weeks for your order to processed and shipped.

Once the item has been shipped, you will receive the tracking number and shipping information, via email.

What is the cost of shipping?

All domestic shipping is FREE (within Canada). Please allow up to 2 weeks for your order to be processed and shipped.

International shipping costs vary depending on your purchase dimensions etc. Please refer to the specific item page for shipping cost information. Please allow up to 2 weeks for your order to be processed and shipped.

International Shipping

Do you ship to my country?

We ship anywhere in the world. Shipping costs and delivery times may vary.

What are your international shipping rates?

Shipping rates are based on your order cost, dimensions etc.

Why is the post charging me for shipping when I already paid?

**Please note: You may be charged for duties and taxes by Canada Post (or postal delivery) once your order is delivered. These additional costs depend on each country's own import fees.

Thank you for understanding.

Any other questions:

If your questions have not been answered below, and you require further assistance, please email: info@gabrielleassaf.me